PRIVACY POLICY

Please note that the privacy information on this page only covers this website – you will be given a copy of the full Terms and Conditions regarding your Utility Discount bill before agreeing to switch provider.

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

This Privacy Policy explains how Real Life Services Ltd and its group companies (“we”, “us”, “our”) collect, use, share and protect your personal data when you use our websites, services or interact with us.

This policy applies to websites operated by:

• Utility Discount
• Real Life Services Ltd
• So Green Ltd
• Any associated trading styles or brands within the Real Life Services Ltd group

This policy applies only to our websites and services. Where you engage directly with a third-party provider, their own privacy policy will apply.

Your privacy is very important to us so this policy explains more about:-

• who we are
• how we will use and process your data
• marketing, communication and cookies
• what information we will collect about you
• your rights and access to the information we hold
• who to contact if you need to know more.
• Manage Marketing Preferences

Who we are

Data Controller:
Real Life Services Ltd
6 Harrier Close
Calne
Wiltshire
SN11 9UT
Telephone: 08000987994
Email: [email protected]

Real Life Services Ltd is the Data Controller responsible for your personal data.

The data we collect

We collect information about you when you register your online enquiry, agree to use our services, contact us for any reason and via cookies when you visit our websites. We process your data for certain legitimate business purposes including enabling us to respond to your enquiry about our services and to process any order for our services you make. We may use your contact details to get in touch by phone, email or SMS and to give you the opportunity to complete your order or to give us feedback.

We may collect and process the following categories of personal data:

• Identity Data
  • Full name
  • Gender
  • Date of birth
• Contact Data
  • Address
  • Email address
  • Telephone number
• Service Data
  • Current utility or service provider
  • Energy usage details
  • Meter numbers
  • Home ownership status
  • Financial details relevant to your enquiry
  • Current payments or tariff details
• Technical Data
  • IP address
  • Browser type
  • Device information
  • Cookie identifiers
  • Website usage data
• Marketing & Communication Data
  • Preferences in receiving marketing
  • Communication history
  • Consent records

We do not knowingly collect personal data from individuals under 18.

Marketing, Communication and Cookies

The information we hold for you may also be used to keep in contact with you by phone, email or SMS and to let you know about other services from within our group that you might be interested in. Where we have received your consent to do so; Real Life Services will use your personal data to inform you of other goods and services provided by our trusted third-party organisations who may in turn contact you for their own future marketing purposes.

If you no longer wish to be contacted for marketing purposes please use our Marketing Preferences Page or click here.

Website usage information is collected using cookies. If you require any more information on the data we hold for you please contact us on [email protected]

Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Utility Discount . Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page and/or managing preferences in their Google Ads settings.

How we collect your data

We collect personal data:

• When you submit an enquiry
• When you complete a form on our website
• When you call us
• When you respond to advertising
• Through cookies and tracking technologies
• From publicly available sources
• From third-party data partners (where lawful)

How we use your personal data

We use your personal data to:

• Respond to enquiries
• Provide quotations
• Process service applications
• Facilitate energy or utility switching
• Connect you with relevant service providers
• Provide customer support
• Improve our services
• Comply with legal obligations
• Conduct marketing and lead generation activity

Lawful Bases for Processing (UK GDPR Article 6)

We process personal data under one or more of the following lawful bases:

• Consent – where you have given clear consent for marketing or third-party contact.
• Contract – where processing is necessary to take steps at your request before entering into a contract.
• Legitimate Interests – including commercial lead generation activity, business development, improving services, and fraud prevention (we always assess that our legitimate interests do not override your rights).
• Legal Obligation – where required to comply with law or regulatory authorities.

Lead Generation & Sale of Data

In addition to providing our own services, Real Life Services Ltd group (including Utility Discount, So Green Ltd and associated brands) operates as a client acquisition and lead generation and marketing company and are paid an acquisition fee from introducing third parties.

Where you submit your details via our websites, landing pages, advertisements, telephone calls, or partner websites, your information may be:

• Used to assess your eligibility for products or services
• Shared with, or sold to, selected third-party organisations who provide relevant products or services
• Used for marketing by those third parties where you have provided consent or where another lawful basis applies

These organisations may contact you directly by phone, SMS, email or post regarding products or services relevant to your enquiry.

Some of the Third Party Providers we work with

Energy suppliers and brokers

• Utility Warehouse – https://uw.co.uk/legal/privacy-customer
• So Energy – https://www.so.energy/privacy
• E energy – https://e.org/privacy-policy

Financial service providers

• Real Life Legacy – https://reallifelegacy.co.uk/privacy-policy
• Real Life Appeals – https://reallifeappeals.co.uk/privacy-policy/

Telecoms providers

• The One Broadband – Privacy Policy (PDF)
• Intelling – https://intelling.co.uk/privacy-policy/

Other third parties may include insurance companies, legal and claims management firms, and other utility providers.

We only share data with organisations that are contractually bound to comply with UK GDPR, maintain appropriate security measures, and process data lawfully. Where required under PECR regulations, we obtain your explicit consent before sharing your data for electronic marketing.

We process and share your personal data under one or more of the following lawful bases: your consent, performance of a contract, legitimate interests (including commercial lead generation activity), or legal obligation. Where processing is based on consent, you may withdraw this at any time using our Marketing Preferences Page or by clicking here.

Marketing Communications

We may share or sell your personal data to carefully selected third-party organisations for the purpose of marketing their products or services to you. Where required, we will clearly inform you at the point of data collection, obtain your explicit consent, and provide clear opt-out mechanisms.

If you do not wish your data to be shared or used for third-party marketing purposes, you may:

• Use our Marketing Preferences Page
• Click the unsubscribe link in any marketing communication (where provided)
• Email [email protected]
• Call 08000987994
• Click here to object to marketing

You have the right to object to direct marketing at any time. You also have the right to register with the Telephone Preference Service (TPS): www.tpsonline.org.uk

Data Sharing

We may transfer or sell personal data collected through our websites or marketing channels to third-party companies in exchange for commercial benefit where: (a) you have provided consent; or (b) we have identified a legitimate interest that does not override your rights and freedoms. We do not sell sensitive personal data.

We may share personal data with:

• Group companies
• Service providers and suppliers
• Marketing partners
• Data processors
• Regulatory authorities
• Legal advisors
• Law enforcement

We may disclose data:

• Where required by law
• In connection with legal proceedings
• To prevent fraud or criminal activity
• During business sale, merger or restructuring

International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations, Standard Contractual Clauses, or Binding Corporate Rules.

Data Retention

We retain personal data only as long as necessary while you engage with our services, for legal and regulatory purposes, and for legitimate business needs. Data is securely deleted or anonymised when no longer required.

Data Security

We implement appropriate technical and organisational measures including encryption, access controls, secure hosting, confidentiality obligations for staff, and secure data processing agreements with partners.

Your rights and access to the information we hold

We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

Your individual rights as a data subject

• Right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this here
• Right of rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this here
• Right to be forgotten - In certain circumstances you can ask for the data we hold about you to be erased from our records. You can read more about this here
• Right to restriction of processing - Where certain conditions apply you have a right to restrict the processing. You can read more about this here
• Right of portability - You have the right to have the data we hold about you transferred to another organisation. You can read more about this here
• Right to object - You have the right to object to certain types of processing such as direct marketing. You can read more about this here

You have the right to request a copy of all the information we hold about you. If you would like a copy of all or some of this information please contact us at our head office, email [email protected] or call 08000987994 .

We want to make sure that all information we hold for you is accurate and up to date. Please keep us informed of any changes to your contact details or any other information which may impact on our ability to provide our services. You have the right to request that we remove or update any information that you think is inaccurate.

You can also withdraw your consent for live or automated calls from anyone by registering your telephone number on the Telephone Preference Service. Details can be found at www.tpsonline.org.uk

Complaints

You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
www.ico.org.uk
We would appreciate the opportunity to resolve concerns first.

Data Protection Officer

Real Life Services Ltd Group

6 Harrier Close

Calne

Wiltshire

SN11 9UT

Tel: 08000987994

Email: [email protected]

Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Deliver targeted advertising

You can manage cookie preferences via your browser settings, Google Ads settings, or by using our Marketing Preferences Page.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

Manage Marketing Preferences

Please use our Marketing Preferences Page to manage how we market to you.

Changes made to this privacy policy on 12-02-2026