PRIVACY POLICY

Please note that the privacy information on this page only covers this website – you will be given a copy of the full Terms and Conditions regarding your Utility bill before agreeing to switch provider.

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Utility Discount are part of the Real Life Services Ltd group of companies which includes: Homecover:Discount, Utility:Discount, Real Life Appeals Ltd, Real Life Services, Real Life Client Services and For All Business Ltd. You can contact any of the above at the group head office Real Life Services Ltd, 6 Harrier Close, Calne, Wiltshire, SN11 9UT. Utility Discount collect information about you to enable us to process your order and to send contact details to your Product Provider. If you do not complete your order through us then we may use your contact details to get in touch and give you the chance to complete your order or to give us feedback. We may pass on information that you have actively opted in for to third parties, this information may also be used for marketing purposes by all divisions of the Real Life Services Ltd group listed above. It is your responsibility to ensure that your personal data is accurate and up to date and to inform us of any changes that need to be made. Real Life Services Ltd may use the Personal Data for the purposes they have notified to the Information Commissioners Office. By submitting your Personal Data you CONSENT to it being processed by the Real Life Services Ltd group. Your privacy is important to us. We have a strict confidentiality policy and do not share your contact details, other than passing your personal data to relevant third parties to enable us to service your enquiry, unless you request us to or we have your consent to do so.

DATA COLLECTION AND PURPOSE SPECIFICATION

We collect the personal data that you may volunteer while using our services. We may also collect information about you from other sources, such as public records or bodies, or private organisations (eg Energy Providers, Local Councils) in order to service your enquiry.

DATA HELD

The following personal data about you may be collected and held on our database to service your enquiry: Service Provider, Name, Gender, Address, Date of Birth, Telephone, Email, relevant and specific details about your energy usage, current payments, financial details, homeownership and identifiers assigned by public bodies (such as your meter number).  This will either have come directly from you, public records or from other private organisations where your identifiable personal details will not be used to extract this information. Personal data processed for any purpose shall not be kept for longer than is necessary and will be updated, archived or securely deleted when appropriate. We will use this personal date for as long as you subscribe to Real Life Services Ltd products or that you unsubscribe via the website or request that it is removed.

CONFIDENTIALITY/SECURITY

We are committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected via the Web Site is encrypted making it secure, inaccessible and unrecognisable to any third parties. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

SHARING YOUR INFORMATION

We may share your information with our suppliers, business partners and group companies so they can provide you with any information, products or services you request. In order to service your enquiry, we may share your information with third parties which supply services to us or which process information on our behalf (eg Energy Helpline or energy providers). These third parties may have incidental access to your information to help us service your enquiry, but we will ensure that they keep your information secure and do not use it for their own purposes. We may share your information with another organisations if we sell or buy (or negotiate to sell or buy) any business or assets or transfer our agreement with you. We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

MARKETING

By submitting your personal details on our website you have consented to us using your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with our group companies, business partners and other carefully selected third parties so that they (or we) can contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, SMS, post or email. You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with any third parties.

CHILDREN’S PRIVACY

We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 16.

COOKIES

Third party vendors, including Google, show Real Life Services Ltd group ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Utility Discount. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

HEADINGS

Headings are for reading convenience only and are not to be used in the interpretation of this agreement.

We are here to help you

Our UK-based call centre staff are trained to help you with expert advice.

Call Us Free: 0800 082 1210