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Name: Utility Discount
Address: 2 Worcester Street, Gloucester, Gloucestershire, GL1 3AA, England
Telephone: 08000478402
Price range: £000 - £000

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PRIVACY POLICY

Please note that the privacy information on this page only covers this website – you will be given a copy of the full Terms and Conditions regarding your Utility Discount bill before agreeing to switch provider.

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Your privacy is very important to us so this policy explains more about:-

who we are
how we will use and process your data
marketing, communication and cookies
what information we will collect about you
your rights and access to the information we hold
who to contact if you need to know more.
Manage Marketing Preferences

Who we are

Utility Discount are part of the Real Life Services Ltd group of companies which includes: Homecover:Discount, Utility:Discount, Real Life Appeals Ltd, Real Life Services, Real Life Client Services and For All Business Ltd. You can contact any of the above at the group head office Real Life Services Ltd, 6 Harrier Close, Calne, Wiltshire, SN11 9UT. Telephone 08000478402.

How we will use and process your data

We collect information about you when you register your online enquiry, agree to use our services, contact us for any reason and via cookies when you visit our websites. We process your data for certain legitimate business purposes including enabling us to respond to your enquiry about our services and to process any order for our services you make. We may use your contact details to get in touch by phone, email or SMS and to give you the opportunity to complete your order or to give us feedback. We may pass on information that you have provided to, or request information from, third parties for the purpose of providing our services (such as public records or bodies or private organisations eg Energy Providers, Energy Helpline, Local Councils).

We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

We collaborate with reputable third-party providers who supply and manage data essential for our diverse range of services, including energy switching among other offerings. These partners are contractually required to adhere to strict privacy and security standards, ensuring that your information is handled safely and used responsibly across our service portfolio.

Some of the Third Party Providers we work with

Lead Intelligence – https://www.leadintelligenceltd.com/privacy-policy

Real Life Appeals – https://reallifeappeals.co.uk/privacy-policy/

Real Life Legacy – https://reallifelegacy.co.uk/privacy-policy/

You have the right to object to us processing your information. Click here if you wish to object.

Marketing, Communication and Cookies

The information we hold for you may also be used to keep in contact with you by phone, email or SMS and to let you know about other services from within our group that you might be interested in. Where we have received your consent to do so; For All Business will use your personal data to inform you of other goods and services provided by our trusted third-party organisations who may in turn contact you for their own future marketing purposes.

If you no longer wish to be contacted for marketing purposes please click here.

Website usage information is collected using cookies. If you require any more information on the data we hold for you please contact us on [email protected]

Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Utility Discount . Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

What information will we collect about you

The following personal data about you may be collected and held on our database, to service your enquiry: Current Service Provider, Name, Gender, Address, Date of Birth, Telephone, Email, relevant and specific details about your energy usage, current payments, financial details, home ownership and identifiers assigned by public bodies (eg your meter number). This will either have come directly from you, public records or from other private organisations where your identifiable personal details will not be used to extract this information. Personal data processed for any purpose shall not be kept for longer than is necessary and will be updated, archived or securely deleted when appropriate in accordance with the General Data Protection Regulations 2018. We will use this personal date for as long as you subscribe to Real Life Services Ltd group products or until you unsubscribe via the website or request that your data is removed.

Your rights and access to the information we hold

We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

Your individual rights as a data subject

Right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this here
Right of rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this here
Right to be forgotten - In certain circumstances you can ask for the data we hold about you to be erased from our records. You can read more about this here
Right to restriction of processing - Where certain conditions apply you have a right to restrict the processing. You can read more about this here
Right of portability - You have the right to have the data we hold about you transferred to another organisation. You can read more about this here
Right to object - You have the right to object to certain types of processing such as direct marketing. You can read more about this here

You have the right to request a copy of all the information we hold about you. If you would like a copy of all or some of this information please contact us at our head office, email [email protected] or call 08000 821210.

We want to make sure that all information we hold for you is accurate and up to date. Please keep us informed of any changes to your contact details or any other information which may impact on our ability to provide our services. You have the right to request that we remove or update any information that you think is inaccurate.

You can also withdraw your consent for live or automated calls from anyone by registering your telephone number on the Telephone Preference Service. Details can be found at www.tpsonline.org.uk

Other websites

Our website may contain links to other websites. This Privacy Policy only applies to this website so when you follow a link to another website you should read their own privacy policies.

Children's Data

We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 18.

Who to contact if you need to know more.

Please contact us if you have any questions about our privacy policy or the information we hold about you.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Data Protection Officer

Real Life Services Ltd Group

6 Harrier Close

Calne

Wiltshire

SN11 9UT

Tel: 08000478402

Email: [email protected]

Manage Marketing Preferences

Please use our Marketing Preferences Page to manage how we market to you

Changes made to this privacy policy on 14/08/2023

Terms & Conditions

1. About Us
1.1 Utility Discount, ("the Web Site") is a web site operated and owned by For All Business Ltd ("we","us") which is part of the Real Life Group, 6 Harrier Close, Calne, Wiltshire SN11 9UT, aimed at private consumers for non-commercial price comparison between various energy suppliers and providers of financial and other services. For All Business Ltd, is a Company registered in England and Wales with a Company Registration No 07970743 and having its registered office at 2 Worcester Street, Gloucester, GL1 3AA.
1.2 The Web Site enables you to compare prices, and other information relating to the Product Providers and products and services offered by them. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website. If you prefer you can call our team who may be able to complete the switch over the telephone on 0800 0821210.
1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when using the Product Providers' product or services.
1.4 Since we are principally aiming the Web Site at the UK consumers, we cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.
2. Intellectual Property Rights
2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.
2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use.
2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, except for all comparison figures and details which are collected using the Fundraising Innovations Ltd API service. All Copyright ownership unless otherwise specified, may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.
2.4 All rights in the domain name utility.discount are owned by us. Other trading names, company names and trademarks featured on the Web Site are trademarks belonging to the Product Providers or other third parties.
2.5 We do not make any warranty or representation in respect of any other trademarks than those owned by us and any other trademarks featured on the Web Site are featured at their owners' risk.
3. Licence
3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the Product Providers' products and Services as permitted by use of the price comparison service and switching service provided by the website.
3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of For All Business Ltd.
3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of For All Business LTD.
4. Liability
4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Product Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the Product Providers own terms and conditions.
4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured.
4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by Product Providers or for any aspect of the relationship between you and the Product Provider.
4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit, process or deliver any services or products.
4.5 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.
4.6 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.
4.7 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.
5. Payment
5.1 Payments for Suppliers' products and services will be made direct to the Product Providers under their terms and conditions.
5.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider.
5.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online or via our telesales facility
5.4 Promotional offers from Product Providers will be fulfilled at the terms available at the time of processing the application. This may not be the date on which application details were entered onto the website.
6. Complaints
6.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either emailing [email protected] or writing to our Customer Services at 2 Worcester Street, Gloucester, GL1 3AA.
6.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.
6.3 If you switched suppliers through our online service and want to raise a formal dispute, you can do so through the European Commission at http://ec.europa.eu/odr. They will then forward the details of your complaint to your supplier’s nominated dispute resolution service to investigate.
7. General
7.1 The Web Site and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.
7.2 You can contact us at 2 Worcester Street, Gloucester, GL1 3AA You may also contact us by email at [email protected], or by telephoning on 08000987682.
8. Subscription term and renewals
8.1 As part of our service, we offer an Auto Renewal Service which needs to be opted in to. Subject to your compliance with these Terms and Conditions the subscription for the Service will continue without limitation in time until either you or we decide to terminate the subscription.
8.2 You can terminate your subscription for the Service at any time by giving us notice through our website or through the contact details that we provide to you. If you proceed to switch a supplier on your own, outside the Service, we may treat that as a notice by you to terminate your subscription for the Service.
8.3 The Service is a subscriber only facility. We reserve the right to block access to the Service if it has reason to believe that the Service is being misused.
8.4 The Terms and Conditions in section 2 relate to the Utility Discount Auto Renewal service (the “Service”), by which the subscriber (also referred to in these Terms and Conditions as “you”) authorises us to assess your energy supply contract and certain other household bills from time to time and, where we deem appropriate, to renew the contract or if a renewal tariff is not available to switch supplier on the subscriber’s behalf using our own assessment and judgement in choosing the deal which is best suited for the subscriber according to information provided to us relating to the subscriber.

The company name that will appear on your bank statement is the selected supplier's. Your Direct Debt Instruction will be confirmed to you in writing within 3 working days or no later than 10 working days before the first collection.

Instructions to your Bank/Building Society

Please pay the selected supplier's Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee

I understand that this instruction may remain with the selected supplier's and, if so, details will be passed electronically to my bank/building society.

Date: 09-05-2025
Banks and Building Societies may not accept Direct Debit instructions for some types of accounts

Direct Debit Guarantee

This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, the selected supplier's will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request the selected supplier's to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by the selected supplier's or your Bank or Building Society, you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society

If you receive a refund you are not entitled to, you must pay it back when the selected supplier's asks you to.

You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation may be required. Please also notify the selected supplier's.

Welcome back

You May Be Eligible For £150 Off Your Broadband

Instructions to your Bank/Building Society

Direct Debit Guarantee

Direct Debit Instructions

Direct Debit Guarantee

Privacy Policy

PRIVACY POLICY

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Who we are

How we will use and process your data

Some of the Third Party Providers we work with

Marketing, Communication and Cookies

What information will we collect about you

Your rights and access to the information we hold

Your individual rights as a data subject

Who to contact if you need to know more.

Manage Marketing Preferences

Terms & Conditions

Terms & Conditions

Terms & Conditions

Instructions to your Bank/Building Society

Direct Debit Guarantee