Please note that the privacy information on this page only covers this website – you will be given a copy of the full Terms and Conditions regarding your
Utility Discount
bill before agreeing to
switch
provider.
This Privacy Policy explains how Real Life Services Ltd and its group companies (“we”, “us”, “our”) collect, use, share and protect your personal data
when you use our websites, services, or otherwise interact with us.
Your privacy is very important to us so this policy explains more about:-
Data Controller:
Real Life Services Ltd
6 Harrier Close, Calne, Wiltshire, SN11 9UT
Telephone:
08000987994
Email:
[email protected]
Utility Discount are part of the Real Life Services Ltd group of companies (which includes So Green Ltd and Real Life Services Ltd). Real Life Services Ltd is responsible
for the processing of personal data described in this policy.
We collect information about you when you register your online enquiry, agree to use our services, contact us for any reason and via cookies when you visit our websites.
We process your data to respond to your enquiry, provide quotations, progress service applications, facilitate energy/utility switching (or other services you request),
provide customer support, improve our services, and comply with legal obligations.
We may use your contact details to get in touch by phone, email or SMS to help you complete your enquiry, progress an application, or to request feedback.
We may pass on information that you have provided to, or request information from, third parties for the purpose of providing our services
(such as public bodies, public records, or private organisations e.g. energy providers, service partners, technology suppliers, and data providers).
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of
actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
We collaborate with reputable third-party providers who supply and manage data essential for our services. These partners are contractually required to adhere to strict privacy and
security standards, ensuring that your information is handled safely and used responsibly.
We process personal data under one or more of the following lawful bases:
- Consent – where you have given clear consent for certain marketing or third-party contact.
- Contract – where processing is necessary to take steps at your request before entering into a contract, or to perform a contract.
- Legitimate interests – including service improvement, business administration, and fraud prevention (where our interests do not override your rights).
- Legal obligation – where required to comply with law or regulators.
- When you submit an enquiry or complete a form
- When you contact us by phone, email or other channels
- When you interact with our ads or campaigns
- Through cookies and similar tracking technologies
- From publicly available sources
- From third-party partners (where lawful)
In addition to providing our own services, the Real Life Services Ltd group may operate lead generation activity. Where you submit your details via our websites,
landing pages, advertisements, telephone calls, or partner sources, your personal data may be used to assess eligibility and may be shared with selected third parties
who provide relevant products or services.
Where required under PECR, we obtain your explicit consent before sharing your data for electronic marketing by third parties. Where processing is based on consent,
you can withdraw it at any time by using our Marketing Preferences Page or clicking
here.
Real Life Appeals – https://reallifeappeals.co.uk/privacy-policy/
Real Life Legacy – https://reallifelegacy.co.uk/privacy-policy/
Other third parties may include (but are not limited to):
- Energy suppliers and brokers
- Telecoms and broadband providers
- Technology, hosting, analytics and data processing partners
- Customer support and communications providers
- Professional advisers (legal, compliance, and accounting)
You have the right to object to us processing your information for direct marketing. Click
here if you wish to object.
Marketing, Communication and Cookies
The information we hold for you may be used to keep in contact with you by phone, email or SMS and to let you know about other services from within our group that you might be interested in.
Where we have received your consent to do so, we may also use your personal data to inform you of other goods and services provided by trusted third-party organisations who may in turn contact you
for their own marketing purposes.
If you no longer wish to be contacted for marketing purposes please use our Marketing Preferences Page or click
here.
Website usage information is collected using cookies. If you require any more information on the data we hold for you please contact us on
[email protected]
Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet. Third party vendors, including Google,
use cookies to serve ads based on a user’s prior visits to
Utility Discount .
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page and/or managing preferences in their Google Ads settings.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses,
or other recognised transfer mechanisms.
We retain personal data only for as long as necessary for the purposes described in this policy, including while you engage with our services, to meet legal and regulatory requirements,
and for legitimate business needs. Data is securely deleted or anonymised when no longer required.
We implement appropriate technical and organisational measures including encryption, access controls, secure hosting, confidentiality obligations for staff, and data processing agreements with partners.
We may collect and process the following categories of personal data:
- Identity Data – full name, title, gender, date of birth
- Contact Data – address, email address, telephone number
- Service Data – current service provider, relevant details about usage, current payments/tariffs, meter identifiers, home ownership status, and any information needed to progress your enquiry
- Technical Data – IP address, browser type, device information, cookie identifiers, website usage data
- Marketing & Communication Data – your marketing preferences, consent records, and communication history
We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 18.
Your rights and access to the information we hold
We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control.
We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted.
All employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
- Right of access - You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this here
- Right of rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this here
- Right to be forgotten - In certain circumstances you can ask for the data we hold about you to be erased from our records. You can read more about this here
- Right to restriction of processing - Where certain conditions apply you have a right to restrict the processing. You can read more about this here
- Right of portability - You have the right to have the data we hold about you transferred to another organisation. You can read more about this here
- Right to object - You have the right to object to certain types of processing such as direct marketing. You can read more about this here
You have the right to request a copy of all the information we hold about you. If you would like a copy of all or some of this information please contact us by email
[email protected]
or call
08000987994
.
We want to make sure that all information we hold for you is accurate and up to date. Please keep us informed of any changes to your contact details or any other information which may impact on our ability to provide our services.
You can also withdraw your consent for live or automated calls from anyone by registering your telephone number on the Telephone Preference Service. Details can be found at
www.tpsonline.org.uk
Other websites
Our website may contain links to other websites. This Privacy Policy only applies to this website so when you follow a link to another website you should read their own privacy policies.
Children's Data
We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 18.
Please contact us if you have any questions about our privacy policy or the information we hold about you.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Data Protection Officer
Real Life Services Ltd Group
6 Harrier Close
Calne
Wiltshire
SN11 9UT
Tel: 08000987994
Email: [email protected]
Please use our Marketing Preferences Page to manage how we market to you
Changes made to this privacy policy on 12-02-2026
