PRIVACY POLICY

Please note that the Terms on this page only cover this website – you will be given a copy of the full Terms and Conditions regarding your Utility bill before agreeing to switch provider.

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Utility.Discount are a trustworthy, established company that has specialised in helping consumers save money since 2007.

The Utility.Discount website is an advertising vehicle for Real Life Services Ltd, 6 Harrier Close, Calne, Wiltshire, SN11 9UT.

The personal details which you submit to us (Personal Data) are held by Real Life Services Ltd in for our own use in processing your claim. It is your responsibility to ensure that your Personal Data is accurate and up to date and to inform us of any changes that need to be made. Real Life Services Ltd may use the Personal Data for the purposes they have notified to the Information Commissioners Office. By submitting your Personal Data you CONSENT to it being processed by Real Life Services Ltd.

Your privacy is important to us. We have a strict confidentiality policy and do not share your contact details, other than passing your personal data to relevant third parties to enable us to process your claim, unless you request us to or we have your consent to do so.

Modern information and communication technologies play a fundamental role in the activities of an organisation like Real Life Services Ltd.

DATA COLLECTION AND PURPOSE SPECIFICATION

We collect the personal data that you may volunteer while using our services. We may also collect information about you from other sources, such as public records or bodies, or private organisations.

We do not collect or use personal data for any purpose other than the administration of your account.

DATA HELD

The following personal data about you may be collected and held on our database. This will either have come directly from you or from other private organisations Utility Provider, Name, Gender, Address, Telephone, Fax, Email, Relevant and specific details about your financial situation, Identifiers assigned by public bodies (such as your National Insurance number). Personal data processed for any purpose or purposes shall not be kept for longer than is necessary, (up to 6 years unless stated otherwise) and will be updated, archived or securely deleted if it goes out of date.

CONFIDENTIALITY/SECURITY

We do not give visitors to the Real Life Services Ltd website the option of using a secure transmission method to send us their personal data. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

SHARING YOUR INFORMATION

We may share your information with our suppliers, business partners and group companies from time to time so they can provide you with any information, products or services that you have requested. We may share your information with our business partners for marketing purposes.
We may share your information third parties which supply services to us or which process information on our behalf (for example, payment providers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
We may share your information with another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
We may share your information with another organisation to whom we transfer our agreement with you.
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

MARKETING

From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with our group companies, business partners and other carefully selected third parties so that they (or we) can contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with any third parties.

CHILDREN’S PRIVACY

We do not knowingly collect personal data from children.

PRIVACY COMPLIANCE

This privacy policy is compliant with the United Kingdom’s Data Protection Act (1998), The European Data Protection Directive 95/46/EC and the Organisation for Economic Cooperation and Development’s guidelines for Privacy Policies.

USE OF SITE AND SITE SERVICE

Use of the Real Life Services Ltd (“we”, “us”, “Real Life”) website (“the site”) constitutes acceptance of the Real Life Services Ltd Website/Real Life Services Ltd User Agreement (“the agreement”) and Terms and Conditions of Use (“terms”). This is our website standard terms upon which we intend to rely. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.

If you do not agree to all the terms and conditions on this page, please do not use this website. Use of any internal or external links on the Real Life Services Ltd website constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.

The terms “Real life Services”, “Utility.Discount” encompass the Real Life Services Ltd Internet Site and Marketing Communications.

AVAILABILITY OF SERVICE

We do not warrant or guarantee that the Real Life Services Ltd website will be uninterrupted or error-free.

LINKS AND SITE CONTENT

The Real Life Services Ltd website does not make any warrant or guarantee, either expressed or implied as to the accuracy, validity, completeness, suitability, reliability, or currency of any information content or links to news within its site or sites to which it is linked to. Links to other websites are provided solely as a resource guide and do not represent an endorsement or guarantee, either expressed or implied. The Real Life Services Ltd website does not assume any liability for any of the products, services, or data of any other sites. It is the responsibility of the user to evaluate the information, opinion, advice, or other content contained within the site. We cannot be held responsible or liable for any loss or damage due to reliance on information obtained through the Real Life Services Ltd website.

Average Customers Saving

*5% of customers switching their gas and electricity bills with Utility.Discount between 1st Jan 2017 and 13th Feb 2017 saved £302 or more. Survey of 9513 Switches

DISCLAIMERS

Bearing in mind that this is a free “public access” site, it is a condition of use of the site and the materials in it that use is at the user’s own risk. We give no representation or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions in it or the effect it has upon your computer. We disclaim all liability in respect of such information and its provision. Neither Real Life Services Ltd nor any of the site’s administrators, editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site, including but not limited to direct loss, consequential loss and loss of profits. We do not assume, and therefore disclaim, any liability for any loss or damage caused by errors or omissions. Personal information sent to Real Life Services Ltd is at the senders own risk.

SEVERANCE

If a term, covenant, provision, or condition of this agreement becomes, or shall be held by any court of competent jurisdiction to be against public policy or illegal, all remaining provisions of this agreement shall remain in full force and effect and unaffected, impaired or invalidated by this decision. The invalidated item shall be modified by the parties to the full extent possible to carry out all the intentions and directives stated in this agreement.

VARIATION

Whilst it is not our intention to do so, the operators of the Real Life Services Ltd Website and Real Life Services Ltd reserve the right to change its policies and terms at any time. Any such changes will be posted on this page.

Real Life Services Ltd are not associated with other companies who own similar sounding names.

If you do not agree to all the terms and conditions on this page, please do not use this website. Use of any internal or external links on the Real Life Services Ltd website constitutes acceptance of the terms on this page. If you do not agree with these terms, please exit this site by closing the browser window.

GOVERNING LAW

Any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Real Life Services Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

You consent that this agreement shall be subject to the laws of England and Wales and all disputes will be handled solely in the United Kingdom. The Real Life Services Ltd website is controlled and operated from offices in the United Kingdom and makes no representations or warranties that its content or use is legal in other locations.

COOKIES

Third party vendors, including Google, show real life’s ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to real life’s website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

HEADINGS

Headings are for reading convenience only and are not to be used in the interpretation of this agreement.